Be careful not to spook the ‘tech fearful’

With the Covid-19 crisis, more people have been working from home and, in doing so, have been exposed to more technology than they may have had to work with prior to the move to home-based working. It was an easier time back then, when people could avoid technology if they really wanted to, relying on the IT department to help them with their set-up and passwords. The future will require more ‘Tech Savvy’ workers so we are looking at how that can become a reality for your business.

Some tech-friendly workers have left jobs because their company wasn’t willing to supply them with newer digital tools. 40%, according to a Randstad poll. Others have actively avoided those new tools if they were given the chance to work with them. Your business must position itself to retain both of those types of workers, while ensuring it has a good grip on the future technology that can really aid the business goals moving forward.

So what will the strategy be? The new generation of workers are entering the workforce knowing how to code, use photoshop and own social media, while older workers struggle to use their smartphone.

Training must be the first port of call for your strategy. Informal group training sessions, perhaps over a Zoom call, can be really useful to identify knowledge gaps. The environment should be fun and light-hearted, so as not to intimidate those who are fearful of being exposed as luddites. People do learn better in informal spaces and this can also encourage them to come forward, later on down the line, and ask for help with something they are struggling with. This kind of initiative must be baked in to your company’s ethos and must be continued after the initial excitement has died down. As we all know, learning never stops, especially in the tech space.

This can come in especially handy when you bring in new tech to the business. Your future plans should include these up-to-date investments, as you do not want your business to mirror the actions of the tech fearful hold-outs, nervous about the next innovation. The more thrifty amongst you may not see the purpose of upgrading or changing a perfectly good system, but you must not rest on your laurels and you must keep ahead of the game when it comes to your competition. If you do this, your workforce will become more used to having to learn about tech as part of their roles. As we said before, it has to be part of your business’ ethos and it all starts from the top.

Patience is required. When people learn, they first usually make mistakes. We learn from our mistakes. Everyone has done it, yet no one seems to remember that they did. We must not spook the tech fearful. If, from the training Zoom call, you identify someone who has fallen so far behind that they cannot do simple things, that person must be encouraged and nurtured to learn and embrace technology. It may require extra work but it will be worth it, because if they can do it, and with your help, you can achieve anything together. If they are using it correctly, this can result in a great ROI.

Research becomes a part of the business. If you can encourage the whole workforce to embrace tech, your ability to anticipate changes or even diversify how you do business as opposed to the old way you used to do business, that will stand you in good stead for future competition. That knowledge base that you grow within your company, just by encouraging those within it to become less fearful of technology, becomes useful when you upgrade your systems. It emboldens them to voice their concerns or ideas. You can learn where the system has been falling short in terms of handling the day-to-day business, and they can suggest ways to improve it, or innovations they have been learning about. Never underestimate the value your workforce can provide your business when they are engaged with technology.

Curious about how Zenshin Talent can help your organisation? Contact us today for a no-strings conversation about your needs and our experience.